Questions and answers

Can I exchange the equipment I have rented if I am not satisfied with it?

Of course! Complete customer satisfaction is our number one priority. It is our aim for you to get maximum enjoyment out of your winter sports; for this reason, your swissrent rental partner will gladly exchange your equipment at any time. There will of course be no additional charge for equipment exchanged within the same rental category.

Can we exchange the equipment we have rented with colleagues on the slope?

We would not advise this! Equipment is always fitted specifically for the person renting it (based on your weight and skiing style). This information is recorded in our system and included on your invoice. For your own safety please come to our specialist shop where we would be happy to advise you on exchanging equipment. Our staff always carry out exchanges quickly and conscientiously.

Does your rental equipment correspond to products which are commercially available to the public?

Yes, of course. swissrent partners only offer products which are identical to those available commercially. Our range includes the very latest models specially prepared for our customers – another advantage of renting equipment from our service experts.

Is it possible to buy rented equipment at the end of the rental period?

Our rental equipment is not intended for sale. Our stock always consists of the most up-to-date equipment looked after professionally and kept in perfect condition. As soon as equipment ceases to meet our high demands, it is removed from our stock and disposed of.

Can I use EasyAbo to rent equipment five days in a row?

This is not necessary and EasyAbo is not designed for this purpose. When renting equipment for several days you will automatically be given a discount that is even more advantageous than the EasyAbo reduction. EasyAbo was invented to offer occasional skiers/snowboarders an attractive price alternative. With EasyAbo you get 5 individual daily rentals for the price of 4. Each day ticket is transferable and has no expiry date. Several tickets can therefore be used to rent equipment for family members or friends at the same time.

Can I use PassePartout to rent skis/boards for a whole season?

No. Rental equipment must be returned after a maximum of five days for maintenance and safety reasons. Ask your swissrent rental partner about special conditions for renting equipment for the whole season.

What is covered by the add-on for theft and breakage?

Thanks to the add-on, swissrent is able to cover damage caused by theft or faulty equipment. Damage to equipment which occurs on official, prepared slopes is also covered.